Payment Policy
Effective Date: 1 April 2025

This Payment Policy governs all financial transactions between the marketplace operated by Glytra Traders Private Limited and its registered sellers and customers. It ensures transparency and consistency in how payments are collected, processed, and disbursed across the platform.

1. Payment Collection from Customers

  • All payments for purchases made by customers on the platform are collected online through secure payment gateways.
  • Accepted payment methods include:
    • UPI
    • Debit/Credit Cards (Visa, Mastercard, RuPay)
    • Net Banking
    • Wallets (if integrated)
  • Cash on Delivery (COD) is available on select products and locations, subject to seller opt-in.

2. Order Confirmation & Invoicing

  • A payment is deemed complete once the customer’s transaction is successful and an order ID is generated.
  • The customer receives a system-generated invoice, and the corresponding seller must ship the order as per our order fulfillment guidelines.

3. Seller Payment Disbursement

  • Payments are transferred to sellers weekly, every Monday, for all eligible delivered orders from the previous week.
  • A delivered order becomes eligible for payment only after the 7-day return window ends without a return or dispute.
  • Payment is made via NEFT/IMPS to the seller’s verified bank account.

4. Deductions Applicable

Before disbursement to the seller, the following deductions will be made:

  • Platform commission (as per the agreed rate)
  • GST and statutory taxes
  • Shipping fees (if borne by the seller)
  • Return/refund charges, if applicable
  • Penalties or adjustments for policy violations or unresolved disputes

5. Refunds to Customers

  • In the event of a return, order cancellation, or quality issue, a full or partial refund will be initiated to the customer.
  • Refunds are processed within 5–7 working days to the original payment method.
  • If the seller has already been paid for the refunded order, the corresponding amount will be adjusted in the next payout.

6. Payment Failures or Disputes

  • In case of failed transactions or undelivered payments, sellers must notify us within 7 days of the expected payout date.
  • Any payment disputes will be investigated by our finance team, and resolution will be communicated within 5 working days.

7. Security and Fraud Prevention

  • All financial transactions are encrypted and processed through RBI-compliant, PCI-DSS certified payment gateways.
  • Glytra Traders Private Limited reserves the right to temporarily withhold or delay payments if there is suspicion of fraud, bulk returns, or policy breaches.

8. Modifications

We may update or revise this Payment Policy periodically. Sellers and customers will be notified of any changes via email or notification on the platform.

Contact Information:
Glytra Traders Private Limited
3/8, Asaf Ali Road, Near HDFC Bank, Central Delhi – 110002
Email: glytratraders@gmail.com | shopspire.co.in
Phone: 9211233827