Anti-Fraud and Security Policy
Effective Date: 1 April 2025

At Glytra Traders Private Limited, we are committed to protecting our customers, sellers, and platform from fraudulent activities and ensuring a secure shopping environment. This Anti-Fraud and Security Policy outlines our approach to preventing, identifying, and addressing fraud and misuse.

1. Purpose

The purpose of this policy is to:

  • Safeguard user data and transactions.
  • Prevent fraudulent orders and payments.
  • Maintain the integrity of seller and customer interactions.
  • Ensure compliance with cybersecurity best practices.

2. Fraud Prevention Measures

We deploy the following proactive measures to detect and prevent fraud:

  • Secure Payment Gateways: All transactions are routed through PCI-DSS certified gateways.
  • Two-Factor Authentication: Required for account verification and sensitive operations.
  • Real-Time Order Monitoring: Algorithms detect suspicious activities like bulk orders, repeated returns, and mismatched delivery details.
  • Seller Verification: All sellers undergo a strict KYC and documentation check before onboarding.

3. Examples of Fraudulent Activities

The following actions are considered fraudulent and are strictly prohibited:

  • Using stolen payment information (credit/debit cards or net banking credentials).
  • Placing fake orders or making false refund claims.
  • Creating multiple fake accounts to exploit promotions or referral programs.
  • Listing counterfeit, stolen, or misrepresented fashion products.
  • Attempting unauthorized access to user or admin accounts.
  • Phishing or impersonation of Glytra Traders Private Limited.

4. Security Responsibilities of Users

All users (buyers and sellers) are expected to:

  • Use strong, unique passwords and change them periodically.
  • Never share login credentials with third parties.
  • Regularly monitor their accounts for unauthorized activity.
  • Report any suspicious behavior immediately to customer support.

5. Data Security Practices

  • All personal data is encrypted and stored in compliance with applicable data protection laws.
  • Access to sensitive data is restricted to authorized personnel only.
  • Regular vulnerability scans and security audits are conducted on our systems.

6. Consequences of Fraudulent Activity

If fraud is detected or suspected, Glytra Traders Private Limited reserves the right to:

  • Suspend or terminate the user/seller account without notice.
  • Withhold payments or cancel transactions.
  • Report the incident to law enforcement or regulatory bodies.
  • Take legal action, including civil and/or criminal proceedings.

7. Reporting Fraud

If you suspect any fraudulent activity on your account or have received a suspicious email, message, or call claiming to be from us, report it immediately at:
📩 glytratraders@gmail.com | shopspire.co.in
📞 9211233827

8. Policy Updates

This policy may be updated periodically in response to emerging fraud trends or legal requirements. Continued use of the platform after updates constitutes acceptance of the revised policy.

Contact Information:
Glytra Traders Private Limited
3/8, Asaf Ali Road, Near HDFC Bank, Central Delhi – 110002
Email: glytratraders@gmail.com | shopspire.co.in
Phone: 9211233827